Communicating with Brickell Bank

Unencrypted email is not secure and can be easily intercepted by identify thieves. At no time should you include personal or confidential information in an unencrypted email, to anyone.

We strongly recommend you use the secure email function already provided within our online services to communicate with us. If you have any questions, please contact your relationship officer on how to use Brickell Bank’s secure email.

As part of our commitment to keeping your account and personal information safe and secure Brickell Bank will never ask you for personal, login or account information through unsolicited email.  Be careful not to provide personal information, such as your account number, card number, PIN, passwords, or account verification answers to people claiming to represent Brickell Bank.

If you receive an unsolicited call claiming to be from Brickell Bank, requesting account or other personal information, do not respond. Instead, discontinue the call and independently verify the phone number. Only call back once you have ensured it is a legitimate Brickell Bank phone number.

Periodically, Brickell Bank has telephone, mail, and email promotional campaigns.  If you are unsure of any information you receive from us, do not respond.  Contact us independently to verify.