Frequently Asked Questions for the new Brickell Bank

Q: What is the new name of the bank?

Brickell Bank®

Q: Have the subsidiaries changed names as well?

Yes.  Brickell Bank® will continue to offer Wealth Management services to its Private Banking clients through our broker/dealer, Brickell Global Markets, Inc.® (Member of FINRA/SIPC) and investment advisory services through Brickell Global Advisory, Inc.®, a Florida registered investment advisor.   (These subsidiaries were formerly known as E.S. Financial Services, Inc. and Espirito Santo Investment Advisors, Inc., respectively).

Q: Has the bank moved locations?

The bank continues to be located at 1395 Brickell Avenue, Miami, FL 33131

Q: Have the telephone numbers changed?

Our telephone numbers remain the same.  The main phone number is 305-347-8300.

Q: Have the telephone numbers to call from Brazil and Venezuela changed?

The numbers have not changed.  From Brazil, please dial 0800-892-1678 and from Venezuela please dial 0800-102-9572.

Q: What is the URL address of the new Brickell Bank website?

Q: How do I access online banking now?

Online banking procedures remain the same but are accessed through the new website at

Q: Has my username and password for online banking changed?

No, your username and password for online banking remains the same.

Q: Will my relationship advisor remain the same?

Yes, should any changes occur you will be informed.

Q: Have the email addresses of my advisors and contacts at the bank and its subsidiaries changed?

Yes, emails are now first initial last  For example

Q. Will my account numbers change?

No, your account numbers remain the same.

Q: Will I still be able to use my checks that say Espirito Santo Bank on them?

Yes, you will be able to use the checks you currently have.

Q: Will I receive a new Visa Debit Card?

Please continue to use your current Visa Debit cards. We will contact you in due course to outline the card changeover to our new name.

Q: Will I need to select a new username and password for my Visa Debit Card?

Not at this time, your username and password for your current Visa Debit card and remains the same until a new card is issued.

Q: What telephone number do I call to report a lost or stolen card?

To report a lost or stolen card in the United States please call 1(800) 500-1044. Outside the United States, please call 011-770-209-8700.

Q: Are my accounts still FDIC insured?

Yes, Brickell Bank® is an FDIC insured Bank. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. Depositors may qualify for coverage over $250,000 if they have funds in different ownership categories and all FDIC requirements are met.

Q: Are my investments still SIPC protected?

Investments are offered through the Brickell Bank’s wholly owned subsidiary: Brickell Global Markets, Inc. Brickell Global Markets, Inc. is a member of SIPC.
The limit of SIPC protection is $500,000, which includes a $250,000 limit for cash. According to the Securities Investor Protection Corporation, “SIPC protection is limited. SIPC only protects the custody function of the broker dealer, which means that SIPC works to restore to customers their securities and cash that are in their accounts when the brokerage firm liquidation begins. SIPC does not protect against the decline in value of your securities. SIPC does not protect individuals who are sold worthless stocks and other securities. SIPC does not protect claims against a broker for bad investment advice, or for recommending inappropriate investments.

Q: Why was the name Brickell Bank selected?

We chose Brickell Bank® as our new name for two main reasons. First, the name Brickell resonates with the vital and exciting history of Miami, and the location where development first took place, where homes, offices, and towers rose from raw land to become the banking center of this multi-cultural city. Secondly, Miami is recognized as the most important financial center, with Brickell Avenue as its focus, for Latin America and is growing in importance for investors from Europe and Asia. We are proud to bear the mantel of such a prestigious and established name.